Refund Rate Calculator

Enter the number of refunds and total orders.

How to use

  1. Enter your values in the fields above.
  2. Press Calculate to see your result instantly.
  3. Use the Share button to copy a link to your result.

About this calculator

Refund rate is calculated as refunded orders divided by total orders, times 100 — a core e-commerce and subscription-business KPI tracked alongside return rate and chargeback rate to gauge product quality, listing accuracy, and overall customer satisfaction.

A high refund rate hurts profitability directly, since it reverses revenue that's already been booked and processed, and it can also trigger platform penalties — many marketplaces, including Amazon and various Shopify apps, factor refund rate into seller performance scores. This calculator is used by e-commerce store owners, marketplace sellers, and finance or operations teams monitoring order health.

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