Refund Rate Calculator
Enter the number of refunds and total orders.
Result
How to use
- Enter your values in the fields above.
- Press Calculate to see your result instantly.
- Use the Share button to copy a link to your result.
About this calculator
Refund rate is calculated as refunded orders divided by total orders, times 100 — a core e-commerce and subscription-business KPI tracked alongside return rate and chargeback rate to gauge product quality, listing accuracy, and overall customer satisfaction.
A high refund rate hurts profitability directly, since it reverses revenue that's already been booked and processed, and it can also trigger platform penalties — many marketplaces, including Amazon and various Shopify apps, factor refund rate into seller performance scores. This calculator is used by e-commerce store owners, marketplace sellers, and finance or operations teams monitoring order health.
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